As our staff continues to deal with the elements of winter weather and all the additional work in involves, please continue to be patient as you arrive for appointments or medications pick ups. We want to ensure all of are patients needs are met so please bear with us we work feverishly behind the scenes.
In order to be fully prepared for colder temperatures and pending winter weather, we have updated our curbside protocol. We have added an out building that houses our curbside staff, keeping them safe and warm to assist you upon arrival. We have upgraded the lighting in the parking lot to welcome the early sunsets we have now. We also added signage to the parking spaces to streamline the check in process. We have reserved two spaces for clients that are coming to pick up previously called in prescriptions. If you park in one of those spots, our curbside staff will come out to get rung out for your purchase. If you are arriving at our facility for a visit with your pet, please pull into any space and follow the directions on the sign. The phone number on the signage is for arrivals only and will not be answered. If you need further assistance, please call the main office number.
Be sure to bring your cell phone to your appointment!
We have always prioritized the safety of our clients and patients, and in these continued uncertain times, that has not changed. That is why we are practicing and enforcing best practices for social distancing amid COVID-19.
As you know, safety recommendations — including those for our customers and staff — can and will likely change in accordance to our state recommendations. We encourage you to continue to remain safe.
Unfortunately, there is no telling when things will be “back to normal” in any sense. In order to provide our patients with quality care and be efficient, we have decided to continue providing curbside service for all appointments. We understand that this is not everyone’s preferred method; however, it allows us to comply to state regulations.
We are working diligently to adapt to new circumstances while planning for the future. Our clients have always been the heart of our practice and we are grateful to you, and your ongoing support.
We have updated our operating hours for the fall, to offer more appointment space, and to make curbside service safer. Effective October 1st, our operating hours will be:
Monday – 8:00am-8:00pm
Tuesday – 8:00am- 6:00pm
Wednesday – Closed
Thursday – 8:00am- 5:00pm
Friday – 8:00am – 5:00pm
Saturday – 8:00am – 4:00pm
What to bring to your appointment:
Your pet! Cats MUST be in a carrier, and dogs need to be secured on a leash with a proper fitting harness or collar.
Your Cell phone. We will have one of our staff members call you to review the reason for your visit and ask the same type of questions we normally ask when you are inside for a visit.
A fecal sample. If your pet is being seen for an Annual Healthy pet exam, we recommend testing a fecal sample to ensure they are negative for intestinal parasites. A small amount in a clean container or baggie works just fine.
What to expect from us:
Upon your arrival, our staff will come to your vehicle and get you checked in. We will get your number and vehicle description for the inside crew to contact you. If the curbside crew is not available when you arrive, please call the office to let them know you are here.
After the inside staff reviews your pets visit needs, they will come to the vehicle to bring them inside for their exam.
If additional information is required, the staff will reach out to ensure you get everything needed at your visit. The doctor will then come out to discuss her findings and make recommendations based on her exam.
Once the visit is complete, our staff will get you cashed out for your visit and get any medications or diets needed. We will return your pet to your vehicle and make any follow up appointments if necessary.
We have found this process has been working very well. Pets are adapting well to their alternative visits. We appreciate everyone’s patience through out the entire process.
In addition to extended office hours, we are excited to announce that Dr. Mary Driess will be joining our GrandView family. Dr. Mary will be seeing patients and performing surgeries as well. Dr. Lisa had the pleasure of working with Dr. Mary in the past and is sure everyone will enjoy getting to meet her. A little background on Dr. Mary, she grew up in North Tonawanda, attended Medaille College with a degree in Veterinary Technology in 2004. While working as a vet tech, she obtained her bachelor’s degree from Medaille. She then completed her schooling at St. George’s University of Veterinary Medicine in 2012. Dr. Mary and her husband John have 2 boys, Dominic and Matthew, Tino the cat, and Jetta the rescue pooch!
If your pet is experiencing a medical emergency, please contact Orchard Park Veterinary Medical Center at 662-6660 or the Greater Buffalo Veterinary Emergency Clinic at 427-5114. Please be prepared for possible extended wait times and curbside protocols.
To Live, To Love, To Learn, To Lose
Each one of your pets will offer you all four of these lessons in their lifetime. Our veterinary family has personal experience in all of these life stages and we are here to offer you personalized care for your four legged family members. We will do this through preventative medicine, which may involve routine screens of blood work, urine and stool samples. Early intervention may involve general surgery, behavior modification or a mobility assessment. We offer compassionate palliative care for all stages of your pet’s life.
We PROUDLY participate in the “Thank A Vet” Discount Program!!
10% appreciation discount on services with valid Military ID
Vaccines for Life Program!!
Contact us today for details and to set up an appointment!
Basic Obedience Classes:
Level 1 Obedience Class is a 7 week course for puppies and dogs of all ages and sizes.
If you haven’t taken this class, it is a great class for new puppies and new puppy owners as well as an excellent refresher course. Basic Obedience is the core for all other classes including agility and Canine Good Citizen as well as Therapy Dog International.
- Learn basic obedience commands and ways to use them in practical situations, along with different techniques to discourage undesirable behaviors.
- Students are given time at the end of each session to play and socialize. Positive socialization is imperative to your pet’s development.
- Puppies should be at least 12 weeks of age to attend. All dogs need proof of current rabies vaccine.
Level 2 Intermediate Obedience Class is a 6 week course.
This is a 6 week course designed to put all your dog’s basic skills to work in practical situations, and we will often meet in different locations to do so. This is also a prep course for your dog to take the Canine Good Citizen or Therapy Dog International test. Your dog NEEDS TO KNOW how to sit, stay and come when called to take this course.
Call us today for details! (716) 608-6383 Space is LIMITED. You do not have to be a client of GrandView Animal Care Center to attend!
Morgan Benaquist – “I can’t say enough about Dr Lisa and her staff. After having a negative experience at another vet office, I stumbled upon Grandview and made an appointment, and now I would never dream of going anywhere else in the future. My furbaby was very sick, but Dr Lisa and her team were always more than accommodating, going above and beyond in every way. I was a frequent visitor due to his condition, and everyone developed such a great bond with him, always excited to see him when I brought him in again. On days I didn’t have an appointment, they were calling to check on him and see if there was anything we needed. Just an amazing personal connection/care that you scarcely find anymore. And although my situation ended in having to say goodbye to my furbaby, I can’t imagine going through this anywhere else. From the bottom of my heart, thank you for all that you do. Our community is so much better for it.“
Elizabeth Poole — “Excellent staff, beautiful clean facilities. They made my princess feel comfortable and safe. It was not easy picking a new vet after I moved, I am so glad I chose this one!”
Debbie Helmbrecht Cordone — “Such a nice atmosphere and great staff! Everyone is so friendly and caring. It’s great to have you in such a convenient location.”
Lisa Regan-Grosso — “Wonderful group of people! Animal lovers at their best!”
Want to leave a testimonial of your own? Visit our Facebook page!