Hospital Polices As of 2024

Thank you for trusting your pet’s medical care to GrandView Animal Care Center.


Appointment Commitment:

When you schedule an appointment with our office we set aside enough time to provide you with the highest quality of care. Should you need to cancel or reschedule an appointment please contact our office as soon as possible and no later than 24 hours prior to your scheduled appointment time. This provides us the opportunity to schedule other patients who may be waiting for an appointment. As a courtesy we make reminder call for appointments along with email and text reminders. There is a $25 fee for any missed appointments and same day cancelations.


Retractable leashes:

Effective at your next visit with us, we will NO LONGER be allowing your pet into our facility on a retractable leash. There are many dangers to having your dog on a retractable leash in general, as well as issues with pets on leash within a confined area such as our lobby.

 – Dogs on retractable leashes are not under control

 – The cord itself can be a hazard to you, other people OR other people’s pets.

 – The locks on retractable leashes ALMOST ALWAYS fail.

Our goal…as always… is to keep you and your pet’s safe while you visit us. If you do not own a traditional leash, please make our staff aware prior to entering the building with your pet and a slip-lead will be provided for you to borrow.


Emailed Picture’s (Tele-health visit):

We understand all owners have busy schedules. So We are now offering existing clients who are up to date with their yearly annual exams the option of emailing in picture for our Veterinarian to review. Please be aware if you are email pictures for Dr. Lisa to review there will be a associated tele-health visit charge for her to review these pictures (There will be separate charges for an medications that Dr. Lisa dispenses based on tele-health visit).Are hopes with this the tele-health option is to lessen the stress of trying to work around your busy schedule to get your furry friend in for an appointment. Please also be aware even if Dr. Lisa completes her tele-health visit and your pet doesn’t improve we will then recommend an in person full exam.

We ALL look forward to seeing you and continue to keep you and your pet’s best interest in mind. THANK YOU – Dr. Lisa and Staff


Vet’s First Choice





Location Hours
Monday8:00am – 8:00pm
Tuesday9:00am – 5:00pm
Thursday8:00am – 8:00pm
Friday9:00am – 5:00pm

After Hours Emergency Care

During times that we are not open or do not have a veterinarian available to handle your emergency, please contact;

Orchard Park Veterinary Medical Center

3930 North Buffalo Road

Orchard Park, NY 14127

716-662-6660 (24 hour care)


Northtown Veterinary Emergency

2060 Niagara Falls Blvd.

Tonawanda, NY 14150

(716) 213-0283 (24 hour care)